Telephone/FAX Orders
Call toll-free (800) 638-9368 or fax (410) 548-9447. Most major credit cards accepted.
Mail Orders
Address to Eubank Frame, Inc. 2330 Scenic Drive, Salisbury, MD 21801. We accept personal checks, money orders and Master Card & Visa. All orders must be prepaid.
E-mail Address
webmail@eubankframe.com
Delivery
Orders are shipped FedEx Ground, 2nd Day, Next Day or Express within 48 hours of receipt or by date you request. If an item is unavailable, you will be notified promptly with right of cancellation.
Change of Address
Notify us if your address changes so you will continue to receive our annual mailing.
Shipping & Delivery
All United States orders are shipped by FedEx Ground. Shipping charges are calculated by the online store per individual order. Please allow one to three weeks for delivery. You have the option to select special delivery (Next Day, 2nd Day or Express Mail) for an additional charge.
Product Availability
We ship our products year-round. Many of our products are also available in retail locations across the country. If you are unable to locate our products and can recommend a retailer in your area, please contact us.
International Orders and Shipping
International customers may place orders through www.eubankframe.com shopping cart by selecting the “Check or Money Order” option in the payment section during the order process. This will ensure accuracy of the order, with proper billing and shipping address. International orders will not be shipped until full payment, including additional shipping charges are received. The Eubank Frame Store Manager will contact you via email to confirm cost and payment options.
Returns & Replacements
All sales are final unless there is a defect in the product. Defect returns must be within 30 days of the receipt of your order. Customers must email first to receive an Email Return Authorization. A copy of the Email Return Authorization must accompany all returns. The ERA may be obtained by e-mail only referencing the Order #. Any return that does not have an ERA will not be accepted.
All merchandise must be returned unused, in its original box and in re-sellable condition in order to receive full credit. We can not give credit for opened or used equipment. All defect products returned will be given a full refund less the original cost of shipping. The customer is responsible for the return shipping charges.
If you choose to mail your shipment via the US Postal Service, please insure the package. If it is not insured and it is lost or damaged, we cannot honor the refund. FedEx and UPS ground automatically insure the packages for up to $100.
Payment, Pricing & Promotions
Orders will not be shipped until full payment including shipping charges are received. Pricing is subject to change without notice.
We keep your business, your business!
Eubank Frame, Inc. strives to adopt and maintain the latest in security measures. From our state of the art secure online server to an offline customer database. We will do everything possible to ensure your security. Our customer list is never seen, loaned, rented or sold to anyone, and never will be. We consider that an invasion of privacy and would never do that to our valued customers. We accept Visa & MasterCard for your shopping convenience.
Security
All online purchases are processed securely through Authorize.net. To maximize security, all customer information is encrypted by our server while processing through the Internet. Customer information is not stored on the Internet server. No credit card information is included with receipts or accompanies the merchandise.
